At 1hplus, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly how we collect, use, store, and protect your personal information when you use the 1hplus platform.
Six principles that guide how 1hplus handles your personal data
1hplus only collects the personal information that is strictly necessary to provide our services. We do not gather data for its own sake — every data point has a clear, lawful purpose.
All data transmitted between your device and the 1hplus platform is protected by industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted in transit.
1hplus does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only as described in this Privacy Policy.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by 1hplus. We honor these rights fully.
1hplus retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
In the unlikely event of a data breach affecting your personal information, 1hplus will notify affected players and the National Privacy Commission within the timeframes required by law.
Summary: 1hplus collects personal data to operate our gaming platform, verify your identity, process payments, and keep your account secure. We do not sell your data. You have full rights over your information under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Read on for the full details.
1.1 This Privacy Policy ("Policy") describes how 1hplus ("we," "us," "our," "the Platform") collects, uses, discloses, and safeguards the personal information of users ("you," "Player") who access or use the 1hplus online gaming platform at 1hplus.app and any associated services.
1.2 1hplus is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).
1.3 By registering an account with 1hplus or otherwise using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 1hplus platform.
1.4 This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, 1hplus acts as the personal information controller in respect of the personal data collected through the 1hplus platform.
2.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
3.1 Registration Data. When you create a 1hplus account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and comply with our Know Your Customer (KYC) obligations.
3.2 Identity Verification Documents. To comply with anti-money laundering regulations and to verify that you meet the 21+ age requirement, we may collect copies of government-issued identification documents such as a Philippine National ID, passport, driver's license, or SSS/GSIS card.
3.3 Financial Data. We collect information about your payment methods, including GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and others), and transaction history on the 1hplus platform. We do not store full card numbers or banking credentials on our servers.
3.4 Gaming Activity Data. We collect records of your gaming sessions, including games played, wagers placed, wins and losses, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, and regulatory compliance.
3.5 Technical Data. We automatically collect certain technical information when you access the 1hplus platform, including your IP address, device type, operating system, browser type, and session timestamps. This data helps us maintain platform security and improve user experience.
3.6 Communications Data. If you contact 1hplus customer support, we retain records of your communications, including chat transcripts, emails, and call logs, for quality assurance and dispute resolution purposes.
3.7 Cookies and Tracking Data. We use cookies and similar tracking technologies as described in Section 6 of this Policy.
Sensitive Personal Information: 1hplus does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) such as health data, political opinions, or religious beliefs. If you voluntarily disclose such information in communications with our support team, it will be treated with the highest level of confidentiality.
4.1 1hplus uses the personal data we collect for the following purposes:
5.1 1hplus processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
6.1 1hplus uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the platform, maintain your session, and gather analytics data.
6.2 You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1hplus platform.
7.1 1hplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:
7.2 All third parties with whom 1hplus shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond what is strictly necessary.
8.1 The 1hplus platform primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines.
8.2 Where such transfers occur, 1hplus ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.
8.3 By using the 1hplus Service, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
9.1 1hplus retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations.
9.2 Specific retention periods include:
9.3 When personal data is no longer required for any lawful purpose, 1hplus will securely delete or anonymize it in accordance with our data disposal procedures.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1hplus:
10.2 To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days.
Please Note: Some requests may be subject to identity verification before we can process them. Certain rights may also be limited where 1hplus has a legal obligation to retain or process your data, such as for AML compliance or ongoing dispute resolution.
11.1 The 1hplus platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.
11.2 If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the payment source.
11.3 If you are a parent or guardian and believe that a minor has registered on the 1hplus platform, please contact us immediately at the details provided in Section 15 so that we can take prompt action.
12.1 1hplus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
12.2 While 1hplus takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the 1hplus platform at your own risk in this regard.
12.3 You are responsible for maintaining the security of your own 1hplus account credentials. Never share your password with anyone, and contact us immediately if you suspect unauthorized access to your account.
13.1 The 1hplus platform may contain references to third-party services, such as payment processors. These third parties operate their own privacy policies, which are independent of this Policy.
13.2 1hplus is not responsible for the privacy practices of any third-party service providers. We encourage you to review the privacy policies of any third-party services you use in connection with your 1hplus account.
14.1 1hplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.
14.2 When we make material changes to this Policy, we will notify registered players by email or through a prominent notice on the 1hplus platform prior to the changes taking effect. The "Last Updated" date at the top of this document will always reflect the most recent revision.
14.3 Your continued use of the 1hplus Service following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Service and may request account closure.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1hplus, please contact our Data Protection Officer:
1hplus Data Protection Officer
Email: [email protected]
Subject Line: Data Privacy Request – [Your Full Name]
Response Time: Within 15 business days of receipt
Available: 24 hours a day, 7 days a week
15.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.
15.3 For responsible gaming concerns, account self-exclusion requests, or urgent account security issues, please mark your message as urgent and our dedicated team will prioritize your request.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust 1hplus for safe, fair, and exciting online gaming.